Bad service, passing the buck, breach of contract

My vehicle was poorly assessed post accident (took 1 month to finalise assessment as they tried to find reasons not to approve the claim), MiWay insisted on repairing a car that should have been written off, the result being after they insisted it was repairable and I would be placed in the position I was in prior to the accident - I waited 7 months for repairs to be finished, I have already taken the car back to the Autobhan panel shop three times with snag lists. Now after a further 2 months, the car is still not repaired, effectively I have been without a car for 10 months. They would not even provide me with alternative transport, had to beg panel beater after 30 day car hire had lapsed. MiWay is not customer orientated nor concerned with customer safety, primarily concerned with profit and would rather that a client is inconvenienced for almost a year. No transparency, I have asked for total value of repairs to date but without response because they know it is now beyond 65% of the retail value and should have been written off per their internal procudure. MiWay has inconvenienced me beyond measure for a year. I am happy to fund a class action against them. You can contact me.