Bad service on Insurance Claim

I have been with my way ever since I bought my car. Now I got involve in an accident, registered my claim but nothing is happening. My accident happened last week monday on the 30th November today is the 8th and I did not hear a word from MiWay. I have never been communicated to about what is happening with my car or the progress of my claim for that matter. What makes me more angry is that after registering my claim I received an email notifying me that I will be contacted with 3 days. This the most bad service one can get from their so called \doing things your way"insurance. <br> Shouldn't I be relying on my insurance instead of complaining about it? All I need is just a mere feedback to let me know what's happening with my car and the claim. I have been sending emails"