Bad Service on Cell Phone Repair Claim

<p>I have always had great experiences with Miway. </p> <p>This time around, I claimed for a damaged cell phone screen. I feel like I have had to beg repeatedly for updates and information on what is happening with my cell phone. The guys they use, Innovatec Repair did not keep me updated unless I called them or emailed them. A lot of my emails went unaswered and I eventually tried to enlist the help of my claims manager Mpho Phoofolo who still has not even rep**** to my email. I then went onto the Miway site and lodged a complaint there but still no reply. </p> <p> </p> <p>I am still trying to figure out when my phone will be returned to me despite the fact that I have paid the excess. </p> <p> </p> <p>Lack of updates and having to beg for updates is really frustrating Miway and Innovatec. Really puts me off lodging a claim next time around. </p>