BAD SERVICE NO FEEDBACK

I have been a client of MiWay and on numerous occasions even referred clients to you but will think twice next time about this. In February 2016 I renewed my policy and at the end of February I received my banking statements I saw that only half the premium went off. I contact Thapelo who assisted me on my renewal and he informed me I was covered and I left it there. On 17 March I was in an incident on the highway and when I got to the office I immediately phoned MiWay and logged my claim with a Monique who supp**** me with a claim nr: C716799. Yesterday when I followed up with Olga she had to inform me that due to my premium not being paid my claim was not processed but spoke to Monique who said that the premium was paid and sorted. Yesterday just before 5pm I received an sms informing me where my vehicle may be fixed. I contacted the replacement centre this morning and was informed they do not have stock and same has to be ordered. My argument is: Why did MiWay not contact me immediately after the premium mishap was discovered then my vehicle would have been sorted out by now. Why not come back with an immediate response or feedback or a follow up. Not happy at all MiWay!