Bad service /no corrospondance

*********** stuff..i got involved in an accident on the 7th of june 21:30.o called my way for towing and they came at 00:30,lindokuhle had told me that my car will be towed to my nearest place which is polokwane smd.when the tower came he told me he is taking it home.i spoke to teamleader who said they will tow it to smd plk in the morning of the 8th.from there i never got correspondance regarding my car until i called on the 12th and i was told the claim approved.i have not gotten my car as yet.when i call to speak to naledi who is incharge of my case am told he is on lunch or busy on the phone.he never gets back to me.when i eventualy get hom he then checks the system and tells me i will get back to and he never does.i last spoke with him on the 14 th in the morning where he said he will get back to me.to day the 18th i called they say he is busy but my car is not at smd polokwane as promised and if it gets fixed i have to go fetch it at mokopane which is 70km frm where i stay...on whos expense i do not knw.and noone has an answer.at this point all i know is that my claim is approved but the car i dnt knw when its gonna be fixed and no communication at all unless i call..useless servise myway never use to be like this.i never skipped my payments.but nw i regret ever paying.am cancelling as soon as i get my car back if i will get it