Bad Service MiWay/Motorite

I took my car for repairs to one of the service providers, I contacted MiWay to put a claim for the part to be replaced. I was advised which documents to forward for my claim, which I did. Later I was informed that more documents are needed but that is only after I contacted them about to find out the delay.

But what I don’t get is if MiWay is using third party as their service provider, it is their responsibility to ensure that service is provided as expected by MiWay customers. I even sent another email with to find out what is happening with our claim and what ****es me most , is that if we didn’t pay for the repairs, our car will still be at the repair centre waiting for feedback and this will be more than a week.