Bad Service MiWay/Gateway Autobody

Good day,

Please note that I would like to express my disappointment on the way my claim is being handled.

Claim C947386 was registered on 22 March 2018. The claim was authorised on 26 March 2018.

To my understanding, the claim was supposed to have been settled within 30 days maximum, unless there were unforeseen damages on the vehicle, which there aren’t GATEWAY AUTOBODY was appointed to do the repairs.

I went and Booked my car in at the PB on 3 April 2018, I then spoke to Hannes, who advised that the repairs are so small that it will take a maximum on 10 working days. According to his word, my vehicle would have been ready by the 17th April 2018.

I called PB to check progress on the car on 13 April 2018, Hannes told me that the car is in being painted and is awaiting 1 part, a boot rubber. I later received an SMS stating that they are waiting for the parts, which contradicted with what I was told on the phone earlier that day.

I called MiWay regarding this and spoke to Busi Manana who also called the PB and was also told that they’re waiting for the rubber only.

On 17 April, I went to check the car, to my disappointment I found that no work was done at all (See attached image).

I cannot understand why I was being misled and not told the truth from the beginning. They could have advised of the delays, as it’s something to be expected sometimes. They could have advised me from the beginning that they were going to order parts and keep me informed if there are delays.

My car is driveable I could be using it instead of parking it at Gateway Autobody for a month. They could have called me to bring in the vehicle the day they have received the parts, but they decided to keep the vehicle and keep lying every time I call for feedback. This is not acceptable in any level and I will be reporting this kind of service to HelloPeter as no one deserves to be treated this way.

To date all that I am being told by both the PB and MiWay is that I need to be patient, I have been patient for a month, and it has not helped me in any way has it? I have spent a lot of money on Gautrain and Uber in this period and it seems no one cares about me, the client.

I always thought that this was one of the few good insurances and claims are settled quickly and professionally. The service provider that you used has made me think twice about your company as a whole and I would not wish anyone to go through the kind of bad service that I received.