BAD SERVICE & LACK OF COMMUNICATION

***0 I am greatly disappointed in the level of service that MiWay's chosen service provider Renew-It Rivonia's lack of communication and reassurance since my daughter checked in my vehicle with them on the 30th October 2024 at 07:30. Not only was there no communication and confirmation on the expected duration of repairs, my daughter also needed to call their head office to be transferred to their Rivonia branch (because when she called them directly the call isn't answered) then be told that her consultant Xolani, was busy and will get back to me with feedback, still hasn't gotten back to me.

On the claim status update, it was estimated that the repairs timeline was would be 1 working day. Considering how MiWay prides itself in providing excellent service, the disappointment is bad that MiWay claims department did not even bother to respond to the email my daughter sent inquiring about the progress of the car repairs. Not only is this disappointing, it is also an inconvenience, as we have no clue when the car would be fixed and thus cannot plan accordingly.

In addition, considering the negative reviews that these panelbeaters have received on Hellopeter, I do not understand why MiWay have them as their service providers. RENEW IT PANELBEATERS DO NOT CARE ABOUT REPUTATIONAL DAMAGE otherwise the service consultant would at least have tried to get in contact with their client. AS A MIWAY POLICY HOLDER THIS IS A COMPLETELY UNACCEPTABLE AND DISAPPOINTINGDISSERVICE.

I would sincerely appreciate an update from Miway on the progress of my claim and from your service provider Renew it Rivonia on my vehicle repairs.