Bad service & lack no communication

#C***

Good day , The is regarding the claim number on the subject line , my experience by far has been the worst service I have ever received, my car was towed three weeks ago, Mzwakhe Mathebula the person responsible for my claim hasn't been helpful whatsoever , at first I was told my car will be towed from Renew it to Fleet VIP Solutions in Robertonville to be repaired there , I kept calling for updates only to find out days later it's still at Renew it in Midrand , tow vehicle was never arranged , this was two weeks wasted, I guess if I hadn't been calling all parties for updates I wouldn't have known that my car is still parked at Renew it because no one from Miway had sent an accessor to attend to the vehicle, after I had called Miway & a kind lady by the name of Jade Charlotte assisted in updating the system for the car to be repaired at Renew-It due to the time wasted.

In addition to this Renew-It has found additional damages apart from what miway accessor had found , they have been waiting for approval this entire week. It's been 3 weeks , 2 days since the accident happened.

Please note on the 7th of December 2022 the courtesy car has to return back and by the look of things I don't see my car back by than, I need to know what steps will be taken to resolve this matter?

By when will my car be back, the process ane procedures taken here it's rather disgusting and I don't feel valued as a client , this by far has been the worst experience. I haven't really being getting constant updates but me having to call panel beater to get info.

I am so disappointed in the service I have received thus far and looking forward to getting a respond and receiving a full report and importantly by when will I get back my car.