Bad service in an emergency situation

Had a problem with electricity on 7/11/2021 in the morning all plugs on the house not working, called my way and received a sms that electrician was on the way by 5pm there was still no electrician and no communication from mi way. On 8/11/2021 again called my way and they couldn’t find the electrician that they said was dispatched at 16:00 I phoned my way again to enquire about the electrician they said they will contact the provider and call me back no one called me back at 17:00 I phoned miway again and waited while they phoned what they said was PW Plumbing according to the person I spoke to the calls were un answered. I had to then spend another night with no electricity and sort out the issue myself even though I paid insurance monthly and on time.