JP
Johannes P

1 reviews | Active since Nov 2017

09 Nov 2017, 14:50

Bad service great consultant

This morning my car broke down on my way to Dullstroom i contacted miway for a breakdown and spoke to Eduin was the consultant he booked the towing service and every now and then followed up on progress wich is highly aprriciated after 3 hours in the sun i was then helped, but when i request for the rental car for the fact that my car will be in for repairs and i still need transport to take my kids to school so why do they not state in clear lettres that its not valid for mechnical this is not on my policy ********** 2

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Replies (2)
MiWay Insurance
MiWay Insurance's reply09 Nov 2017, 14:57
Official

Thank you for taking the time to write to us. We have passed your message on and someone will be in touch to assist you.

Best regards,
The MiWay Team

MiWay Insurance
MiWay Insurance's reply21 Nov 2017, 15:43
Official

Thanks for the great feedback for Edwin! At the same time, we need to apologise for the delay you experienced from the service provider. This is not on and we will be sure to pass your feedback on to them to prevent similar incidents from happening again.

Keneilwe and Inno have been in touch to discuss your cover and we urge you to give us a shout if you need any further assistance.

Kind regards,
The MiWay Team