1 reviews | Active since Nov 2011
BAD SERVICE FROM THE CALL CENTRE
<p>GOOD DAY</p> <p>I AM APPALED AT THE SERVICE I RECIEVED FROM ONE OF THE CALL CENTRE AGENTS. I CALLED IN AT 1 PM FROM MY WORK NUMBER ********** 103, THE CALL WAS AUTOMATICALLY ANSWERED, HOWEVER I DID NOT RECIEVE A GREETING, INSTEAD THE CALL WAS PLACED ON THE SIDE AND MUTED. THIS WENT ON FOR 8 MINUTES, HOPING I WOULD GET THE ASSISTANCE I NEEDED. THE CALL CENTRE AGENT EVENTUALLY DROPPED THE CALL.</p> <p>PLEASE CONTACT ME IMMEDIATELY BEFORE I TAKE THIS FURTHER!</p> <p>REGARDS <br />KHAYELIHLE</p> <p>POLICYY NUMBER: ********** 4 </p>
i got an update from the call centre team leader....
he listened to the recorded call and came back to me with feedback. he has assusred me that the matter has been dealt with, and has apologized for this.
Follwing the coverstaion, i received a call from Kea Kekana, who was very lovey and jolly. She assisted me with the MiWarranty Cover. I am happy with the premium (competitive pricing as always).
MiWay has raised the bar with their customer service...Keep it up!
i got an update from the call centre team leader....
he listened to the recorded call and came back to me with feedback. he has assusred me that the matter has been dealt with, and has apologized for this.
Follwing the coverstaion, i received a call from Kea Kekana, who was very lovey and jolly. She assisted me with the MiWarranty Cover. I am happy with the premium (competitive pricing as always).
MiWay has raised the bar with their customer service...Keep it up!
Thank you so much for giving us a chance to save the day. We look forward to building a long and lasting relationship with you.
Best regards,
The MiWay Team
Thank you so much for giving us a chance to save the day. We look forward to building a long and lasting relationship with you.
Best regards,
The MiWay Team