Bad service from myway

I have been a customer to this insurance company for years and I have been unfair treated by the consultants and the company. Submitted a claim in 2020 and it was approved. Unfortunately there was a lock down then I could not send my car through. Fast forward to now., I was told that I was supposed to have called them after all the efforts from my side to get this matter resolved. Each time I'm being sent from pillar to post until today when I was informed that I was supposed to to have called them because they were operating. How would I have know because I was under the impression that they we also closed because only shops were operational. I mean this company never bothered to call me once to find out why am I not sending the car through for repairs. BAD. BAD. SERVICE. even this afternoon I was promised a call. Noone contacted me