Bad service from My Way .

Very poor and disappointing service . I have been paying for the last 3 years every month and this is my first accident claim . I Have 3 vehicles insured at My Way and I must say today I am sorry that I every insured them with this company . My son was involved in a accident and when the claim was registered they inform me that the vehicle should be written of as per the panel beater inspection . I said that I do not except that because there is only about R13 000 damage to the car . They inform me the cars value is only R42 000 and they will only pay out R32 000 after excess and other fees been taken of . After 4 phone calls to there call center the call center agent informed me that they will only payout R5000 to me the keep the car and have it fixed. Know I have to wait for a manger to call me back again and the same was said to me Friday and no phone call from a manager . My car was original covered for R55 000 from the start . I am so disappointed and do not want to recommend any body to My Way the way I feel now. What a lot of excuses just not to handle or pay my claim .