Bad service from MiWay regarding payment of claim

I am really upset. Despite trying to get hold of the claims agent, Solani Baloyi, several times last week by phone and email I could not. She did not respond to my emails; her phone always went to voicemail. Then MiWay calls me after hours on a Friday evening and on a Saturday morning, at the most inconvenient times to me. So on Saturday, when I am out with my family, I go out of my way to contact MiWay so that I can sort out the payment of my claim on the vehicle that was handed over to Miway a week ago already. The agent who attended to me told me that my payment was being released "today" (being Saturday) and it would take 2-3 working days to process. Today, Wednesday, I get this email from MiWay to say, actually, it is only being released today and will take a further 2-3 working days.

I have been a loyal client of MiWay for I think about 10 or so years now, since I owned my first vehicle. What I don't appreciate is being given misinformation, not being able to get hold of my claims agent or have her be completely unresponsive and it taking over a week to even release the payment on the vehicle.

So, the only way I know how to show how upset I am, is to take away my business from MiWay. Which I will, as soon as I can breathe again from this bad service.