NM
Nkitseng M
1 reviews | Active since Feb 2018
30 Mar 2026, 16:03
Bad Service from Miway Insurance
I took a comprehensive insurance cover with Miway for a car and unfortunately someone hit me from the back. I lodged a claim on the same day (24th March 2026) and I was told that I will be contacted within 1-3 working days. Today is the fifth working day and everytime I call I am told that they have not received feedback from their assessment department. Worse, they do not bother to update unless I call. I regret ever taking cover with this company.
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Replies (2)
MiWay Insurance's replyOfficial
30 Mar 2026, 16:04We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply30 Mar 2026, 16:04
Official
We love winning when it comes to service. Our sincere apologies about the frustrations that have resulted from this! Your message is with the right team and someone will be in touch soonest to see how we can turn things around for you.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
NM
Nkitseng M's updateReviewer Update
01 Apr 2026, 15:10I think you just post your responses to fool people. I was indeed contacted and promised that my matter was escalated & alas, I am still struggling even to get responses from the consultant handling my matter. Firstly, they authorized a repairer in Midrand while I am based in Secunda. Sivuyile promised to change the location of the repairer to Secunda and 6 working days later nothing has happened.
NM
Nkitseng M's update01 Apr 2026, 15:10
Reviewer Update
I think you just post your responses to fool people. I was indeed contacted and promised that my matter was escalated & alas, I am still struggling even to get responses from the consultant handling my matter. Firstly, they authorized a repairer in Midrand while I am based in Secunda. Sivuyile promised to change the location of the repairer to Secunda and 6 working days later nothing has happened.