HO
Henrina O
1 reviews | Active since Feb 2013
17 Jul 2019, 11:19
Bad service from MiWay Insurance.
Been with MiWay for 2 years. Had a breakdown with a 2 week baby and a 3 year old in the car. Breakdown arrived only to be told can only tow for 11 km or nearest place of safety, which in this case would be the Police station. My policy don't have restricting km. Only says to nearest service provider. I had to tow again at my cost to tow to service provider for repairs. I've had enough of MiWay. This is the 3 incident where they haven't owned up according to my policy. I have canceled my policy for 2 vehicle and my household cover. Very quick to take their debit order but in service, we'll lets just say, ;WHAT SERVICE ; FED UP.
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Replies (2)0
Replies (2)
MiWay Insurance's replyOfficial
17 Jul 2019, 11:35Oh no – this doesn’t sound right at all! We will be sure to have a look into what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
MiWay Insurance's reply17 Jul 2019, 11:35
Official
Oh no – this doesn’t sound right at all! We will be sure to have a look into what happened and get back to you with feedback. In the interim, we’d like to assure you of our commitment to always deliver awesome service and to fix things if they go wrong. Someone will be in touch shortly.
Best regards,
The MiWay Team
Best regards,
The MiWay Team
HO
Henrina O's updateReviewer Update
17 Jul 2019, 12:14The persone i spoke the next day when I phoned to find out just what is going on, should have been able to hlassist, but they weren't very interested. Even when I said I would do a review and cancel my policy they did not even try to help. So not sure what else can be done. In any case, what about the other incidences which were never addressed. This is Not the first time.
HO
Henrina O's update17 Jul 2019, 12:14
Reviewer Update
The persone i spoke the next day when I phoned to find out just what is going on, should have been able to hlassist, but they weren't very interested. Even when I said I would do a review and cancel my policy they did not even try to help. So not sure what else can be done. In any case, what about the other incidences which were never addressed. This is Not the first time.