Bad Service from MiWay

Dear Ms. Goosen,

I hope you're keeping well.

After our interaction with Ms. Arddin I was very sure I have the right insurance until now.

YYesterday I was traveling to Mpolweni (Umshwathi Municipality) to see my cousin's baby before the new year and this was around 19h00. Through the road I thought I was going to approach a petrol garage to fill-up but unfortunately, I reached all the garages around area closed. This because of demand of petrol in the area is low and they close early.

I was relieved since I knew I have road side assistance with MiWay of which I made my first call at 20h37 to seek for assistance. I spoke to Mr. Rinus Kruger of which he assured me that a service provider was coming my way until I had to call the service provider "Ruann" and this was when I waited and waited for Mr Ruann only to find out at 21h11 that he doesn't service the area R33 and already told MiWay that he can't and he doesn't know why he was appointed.

Immediately after speaking to Ruann, I called MiWay I spoke to Ntokozo of which he assured me to respond of which he did respond by asking Mr. Rinus Kruger to call me of which he called at 21h26 advising me he instead arranged for a tow truck to come to me since petrol guys are proving to be difficulty to get. At that time, I was already more than 1 hour waiting.

I then received a call from the tow truck company at 21h45 to arrange of which I directed and waited at least 30 minutes before the followed-up only to find out that the tow truck was cancelled nobody said anything to me and that was 22h24 so I was already ~2 hours waiting.

The deal breaker was when I received a call from some supplier who was appointed to come supplier petrol who spoke in IsiZulu - "Bayazi ukuthi ngilaphi ngise Hammesdale" the supplier was at Hammesdale which is more than 80 KM away from where I was and the supplier also stated he's still busy with another client and I should expect 2- or 3-hour delay. So, by the time he comes I would be already 5 hours of waiting. I asked the supplier to please speak to MiWay because I couldn't wait that long especially, I was stranded with no-one.

MiWay left me stranded and I have to ask for a stranger to assist me with touring the car to their house and also accompany me to organize for fuel. My life was at absolute danger since I was in a deserted area. Through the trip I ended paying R400 for petrol and the person asked I pay him R1000 for assistance. My life was so much in danger and funny enough this is not the first time of hearing this story. I heard the same incident from my colleague whom I referred to MiWay (Ms. Sithebe) complaining about the same when she had issues with her battery.

I'm so so disappointed with MiWay Team and my life was on danger and very traumatised by the situation. Only came back from home now 🙁 luckily curfew was removed.