Bad Service From MiWay

Hi, I spoke with Dinelwe and she had asked me to send this through.

On the 6 November I had the outside drain jammed and no water had been passing through. I called the MiWay Emergency Assist and a Service Provider (Trinity 24) was sent through. He came through and plunged the drains in 5 minutes and went off.

I called back on 7 November and MiWay Emergency Assistance and they sent out Trinity 24 was sent out again. He came in and attempted to unblock the drains within the first hour. Thereafter he spent a further 4 hours trying to remove his device which was stuck in the pipes. I had to then incur a further R700 cost as he has spent more hours than the first hour free labour. (Proof attached) Later on the 7 November around 8pm I noticed the drains were blocked even worse than before and the waste had been coming out of the Rodding Eyes in my backyard as Trinity24 didn’t close the covers. I called Ivan from Trinity and he explained that he is unable to come through. I called Miway and they said they will get someone out to me first thing in the morning and will call me on 8 Nov at 05:30am. I didn’t receive any calls from Miway.

I called Miway back on 8 Nov in the morning and they said they will get back to me. They didn’t get back to me all day Sunday, Monday, Tuesday. I called out my private plumber on 10 Nov and he came through and jetted out the system which had since resolved the issue. I feel that Miway should have Service Providers that have the appropriate machinery and equipment to conduct repairs or call outs at client’s propertys. I had to pay my own provider (invoice attached) even after paying Trinity and using my benefits with Miway which didn’t benefit me. Also it was very unprofessional of Miway to not get back to me regarding this even though I explained I had a wedding at home. I am very disappointed with this level of service and will be terminating my policy soon.

I hope I am assisted in this regard.

Thanks