Bad service from MiWay

Very bad service. Logged a claim via the app. On the 5th of January 2022 with Ursula Ngamlana. Just to find on the 7th of January 2022 that my claim was not logged. Logged the claim with Letato Pilane on the 7th. On the 14th January 2022 received a call from Miway stating my claim is rejected I'm not coverd for the type of claim I also don't see in my policy were And why... been informed that They will send me my rejection letter.... Again used the app on the 1st of February 2022 chat to Bjorn Lourens. He informed that my letter was still at the manager for approval. For what reason I don't know. It is the 8th of February 2022 no letter received as yet!!! This is very bad service and they have no turn around time.