Bad service from MIWAY

we have put in a car insurance with miway in January this year 2023 , after were where stuck we were told that i must tow the car ourselves imagine all in of this is happening we are outside of CPT , we left the car in a hotel and we had to come an tow the back after some days lucky the hotel owner never charged us for the storage .Was told to take the car to the dealer and mind you when we took the car to the dealer we had to pay a tow truck from out of our pockets ,Jeep gave the date to bring back the car which was the 27 January by the our claim was cancelled by miway saying that after 10 day the claim is logged their system cancel it automatically all this time we communicate to Gomolemo who is handling our claim the access fee of R2000 from Jeep it came from our pockets all this time these follow up from the Gomolemo the only time he will call us back is when i send him an email and call after wards documents where sent to him still nothing we called again in Feb was told my documents have not been attended since they where sent .He call us saying that they need a picture of a gearbox and it must be taken out and been in piece still on that its us whose doing that ****ing money nothing from them ,we sent the picture of the gearbox when we called on 22/03/2023 the spoken to another consultant he said if we want to the take matter to the lawyer's we can go ahead cause these some documents still outstanding from our side when we ask him which document he just hang up the fone. My claim number is C***