Bad Service From Miway

Worst service received on a claim, Claim was submitted on Thursday and was advised that a claims consultant will be in touch with me. I have not received any calls from Miway regarding this claim. Been trying to get a no claim letter from them and every time when I phone in they say it will take 24 hours for the letter to be generated. First call on Monday they said I will receive the letter on Tuesday, Phoned again on Tuesday and they advised me that no letter was requested. Requested again on Tuesday afternoon and did not receive any letter on Wednesday morning as promised, I had to call in for the 5th time then only the document was sent but with incorrect information, I phone them back and now they advised that it will take another 24 hours for the letter to be rectified. The staff at Miway has got a Pass the Buck attitude and not willing to assist.