Bad service from Miway

We had an accident on 13 December 2023. Miway was our insurance company at that time. It was a 3rd party claim, because someone drove into us, while we were stationary at a red traffic light. We had to pay the excess amount to the panel beaters who had repaired our vehicle, and according to Miway, they would then reimburse us with the money, because they would claim it from the other party's insurance company. It has been 10 months now, and we still have not received our money. I am tired of sending emails, and always having to call them, and they just don't respond, or give us answers, as to why we are still waiting for our money. Because of the bad service we have gotten from Miway, ever since the accident happened, we were forced to move to another insurer. Hopefully now, we will be paid back our money.