Bad Service from Miway

On the 18th July 2018, i had a car accident which i immediately registered with my insurer who is miway. The assessor investigated the damages on the car on the 20th July and gave me a call to confirm the damages. Miway delayed in authorising the repairs an approved on the 24th July, a week after the vehicle had a damaged. The policy stated that the car hire was for 10 days. i picked up the hired car on the 20th July and returned exactly after 10 days. Currently, i have no transport to travel to and fro work as Miway delayed in authorising repairs which in turn delayed in the panel beater ordering the parts etc. I wrote to Miway to complain about two things:

1. The worst service which i received. the person handled my claim seemed to be irritated with me which i have rated after the call. Her details are: Solani Baloyi. ********** My letter of complain in below, sent to ********** on the 29th July 2018 and since have no response from miway. Good day Mi Way,

I write this mail very disappointed with your company in respect of finalising my claim.

I had an accident on the 18th July 2018 and immediately reported and followed up all the procedures and claim no: C983458. The assessor phoned me to ask questions on Friday, the 20th July 2018 regarding the car etc.

The claim was authorised on the 24th July 2018 and Trojan Panelbeaters were appointed to repair the car. Unfortunately, Trojan stated in an email attached that they can not find the part and ordered which is a back order. Now the car hire option is for 10 days which was from the 20th – 30th July 2018. So then I have to send back the car while I wait for repairs which will not happen due to back ordered parts. Now, I am being prejudiced because the mode of transport has ceased.

My disappointment relates to the time delayed to approve and appoint Trojan to repair the car. It took almost the entire week to obtain approved. The process is very slow especially for someone who depends solely on the vehicle for transportation. This disappointment has led me find quotes from your competitors and jump ship simply because the long period in between getting approval.