Bad service from MiWay

What is the use of the app if when you chat with the agents they take a while to respond and end up getting disconnected from the app, then you login again then have to explain t another agent from scratch. Even when you opt for the'call me function' you wait till you give up, I requested to be called 2 weeks back, till this day, then i decided to chat with the agents, again took about 2 minutes on average to get a single response each time, till I asked for him to give me a number where i can contact my claim handler as they've been saying they will email her to call me again till this day, she hasn't...eventually called the number given to me and it goes straight to voice mail.