bad service from mi-way

i was involved in an accident and was notified that a lady by the name of Prudence Komape will be assisting me and to date i have not been updated on the progress.My claim is apparently resolved without anyone explaining as to what will happen next.A month ago my geyser gave problems and it was the thermostat and that was replaced but to date that claim reflects as op on their side and i never heard back from the insurance to find out what was done , I've been with mi-way for years but the service is getting so bad that i want to get another insurance. The only assistance i got was from a lady Rebecca Rose that kept me up to date from when i sent the cars papers to when it arrived at the selvage yard.