Bad service from Dean.

Here is the mail i sent to Dean this morning still no reply: Hi Dean Please give me feedback on my claim.I am not sure what the holdup is in order for you to finalise this matter. When I called you on Friday you said you were done with your findings, and you were submitting your report to your manager. And you also said you will pass by my work place to fetch the car keys and NATIS certificate.But you did not show up or call/sms me to indicate your plans.Please note it has been 2 weeks since the car accident by now this matter should be finalised.I also need to finalise insurance for our new car and with this hanging over my head im not able to.Again please come back to me in writing with your final feedback today.