Bad service from claims department

Miway generally gives good service but I'm disappointed with how my current claim is dealt with. On two occasions I was told I'd receive a call back to keep me up to date with my claim but they don't call. I have noted that Buhle Twala is the crux of my problem. Today he/she disconnected communication with me without even as much as a "Good day" let alone apologize for not calling as he/she said. I'm tempted to share my latest experience on social media because I managed to screen grab it but working in administration myself I understand the consequences of such. However it should be noted that Buhle Twala gives terrible service and it's because of Buhle that I've experienced my ever bad service with Miway since I've joined the insurance provider.