Bad Service from Claims Assesor

<p>When I pay insurance monthly it's because I trust that I will get the help I need when I request it. My car was recently involved in an accident and as requested by the claims assesor Pieter Janneke from Miway I submitted the long list of documents as requested. It is not my 1st time claiming and to my surprise this time my claim is taking ages to be resolved. All I want is for my car to be repaired and for this issue to be resolved, but since last week I am not getting tangible feedback with regards to whats happening with my claim. I feel like I am being uncessarily being taken for the run around by this assesor and this is unfair treatment to loyal paying customers like myself. I have attempted several times to make contact with the assesor to get assistance and none of the consultants even at the call center seem willing to refer me to his manager or the next person in line to assist me. Meanwhile I am still moving around with a damaged vehicle. What is the point of being insured if when I submit a claim it takes more than a week for a claim to be resolved? Thats not considerate in terms of the customer like me who is still waiting for assistance. </p>