Bad service from Claim and assessing department

Terrible service from Miway claims and assessing department. It is taking them 3 weeks to process my claim. First the claims consultant says my claim is rejected and I need to fix my own car and then they say the damage report was incomplete and that the claim is not yet rejected. I must continuously call them for updates, they never call me to tell me what is going on. My car was involved in a flood it wasn't even my fault - How ridiculous