Bad service from assessor department

Been involved in an accident, car Was fixed and back however there were issues with it. Took it back, it's almost a month since it's been with panel beaters. No update from Miway, instead I keep following up and with no response. Sent numerous email, called as well and was told an assessor will contact me but no one did until I had to send a horrible email for them to response,thereafter they went quiet. I sent emails again, Henk Groenwald an assessor dealing with my claim seems to not care as he is the one on working on this. Am so very much disappointed as I pay alot, I don't have a car ,I have to make means for my son to get to school daily as I cannot drop him and thereafter make means again for me to get to work. Disappointing if I must say. Until this day I don't know where or how far my car is.