Bad service from a retentions agent of miway

After being a loyal Miway client for the past 12 years today I received the most horrible service ever from one of the Miway retentions agent. I requested for my address details to be changed and his feedback was that my premium is increasing without explanation. I’m the past the retentions agents I used to talk to would take the time to review my policy as well as my premium and present the best option suitable. This retentions agent did not even bother to go through those channels. He was so quick to accept when I said I’d rather cancel and in less than a minute I received a notice of cancellation via my email.

I always hear people complain about Miway and I would come to their defence. This time around I’ve experienced the bad service from the agent and this has changed my perception of Miway. It’s agents like that who create a bad name for Miway and something need to be done to address such behaviours with valuable clients.