Bad service from 5 miway staff

For an entire month this company have given false and incorrect information to me. Every call agent that called me gave a different story. Never missed payment with them and first time I do.. And they have treated me so badly. My claim was rejected on grounds that I had no intention to pay my installment due to the incorrect amount deducted from. My account. Its disgusting how I was told to sort it out myself and Michelle claims manager email wrote " I will contact you by COB Thursday." once again I have been messed around. By far heartbroken with the service and I will never insure anything through them again. Outsurance maybe 70 bucks more but most definitely worth it. I got sent an small reading you have no cover for 3rd month and I had paid. No this company have turned it around and saying how I had no intentions to pay. Is this how you treat all your customers. Disgusting