Bad service for a company i have been loyal to.

I have been with miway for a over 7 years and i have been a loyal client, but i received a bad service yesterday 11 /12/20 when i needed their help. Yesterday i went to a school in germiston to register my child as i get out out of the school i find my car a window is crashed and on the floor you can tell someone has broken in my car and stole a phone.Now i call my way for an assistant, firstvof all itvtakesva while to get through, you must listen to all the prompt and press numbers for me to get help,vthen eventually by the name Nkululeko Sithebe, this guy assist me, then eventually bi say to him my airtime is about to get finished and he says no you can drop let me call you.The next thing 15min pass this guy doesn't come back to me and at that time I'm waiting , frustrated and anxious abpit what just happened to my car.The next thing i call again and explain myself that i was waiting for Nkululeko to call me, i find out that he went oit for lunch, imagine that, he left me hanging where im waiting hoping he will call back in a minute so we can proceed and i can know what to do.ivwas ****ed and a new person had to help me to proceed where he left.Extremely unhappy with Nkululeko's service.The next thing he sends an email 2 and half hour saying he has been trying to call me with no luck, that irritated me even worse because it looked like a cover up.