BAD SERVICE

Today i tried to get Miway to cancel car insurance for my 70year old mom and rather add home insurance as she has not beeon driving the car for the past three years. My mom has been with Miway since 2011 and Miway cannot make any changes . Rather they want my 70 yr old mother to send them an email before they can make changes . i explained to the lady that i am in charge of my mothers finances and i was asked personal information which i provided but still cannot be helped . The lady told me that they need to speak with the policy holder . So we will be calling Miway with the policy holder and cancel the insurance all together and move to another provider. i really dont understand why Miway agents think it is the right thing that they are debiting for a car that is parked as the owner cannot drive due to her age . They dont want to cancel the insurance , they just want to keep milking my mothers money . These people have no compasion for anyone . SO MIWAY the insurance holder will call you and cancel alltogether. My mother is suffering from Dementia hence she cannot be driving nor make any sound financial decisions. BUT as Nomfundo Gwala has asked for a phone call , we will call and she will tell you to cancel the entire Policy .