BAD SERVICE

I am writing a formal complaint against MIWAY and how they failed to provide me with a satisfactory service when I made a claim

My Father had an accident on the 19th of December 2019 and it took almost a whole month to approve the claim and this is after I kept calling them continuously to find out what the latest update was.

Upon my conversation with the MIWAY consultant I was told on the 16th of January that the vehicle is being fixed.

The matter was then taken to RENEW IT Bedfordview to continue with the repairs which also took their precious time to get back to me regarding the repairs, the last call I received from the RENEW IT consultant was that the vehicle is going into the painting process suddenly I then received a sms yesterday to say my vehicle is ready for collection. When I received the sms I kept trying to call RENEW IT several times to arrange collection. The consultant eventually called me at 17:39 to advise me that the vehicle is uneconomical to repair, when I asked her why no one has notified me of this she then said MIWAY was supposed to contact me to advise me on the matter. I then contacted MIWAY spoke to Quentin and he let me know the process to follow.

My point on this is that since after the accident I have paid 3 instalments on this vehicle and I am being told 3 instalments later that my vehicle has been written off I am not sure who didn’t do their job properly but I would like to be compensated for the R3479.00 Instalments x3 and MIWAY premiums of R693.68 x 3 that I have paid.