Bad service

On the 29 of November 2021 miway debited my account and on the 3 of December they debited me again, when I called to inquire about it, I was told that there was a problem on their side and my money will be returned to my account within 24 hours. Still today I am still waiting for my money and no one is helping me resolve this issue, I'm tired of calling and being told that I should receive my money by the end of the day and still don't receive anything, not even feedback. My budget has been inconvenience and can I please get my money back. It's very unfair how I am being treated.