Bad Service ever

I am so disappointed with Miway Insurance. I have a vehicle and cellphone insurance with Miway. I have lost my cellphone on 24/11/2021 then i logged a claim on the very same date and I was advised that the maximum turn around time to finalize the claim is 7 working days, they requested some documents from me including an affidavit from the Police, I had to go to the police station and get an affidavit which took me more that 2 hours at the police station to get the affidavit due to the long queues. I then forwarded all the documents to them on the same day. On the 27/11/2021 I was contacted by a guy called Shaun where I had to explain myself again as to what happened to my device which took us approximately an hour on the phone of which I have already did explain when I logged the claim. He then said he is going to send me affidavits that I need to go and fill in at the police. He sent me incomplete documents in the evening, in the morning I went to the police station to complete the affidavit and went to work, just went i got to work I received an e mail with another affidavit that I needed to complete, I had to leave work and go back to the police to wait again in those long queues. I forwarded all the documents on 30/11/2021 after forwarding my documents I contacted Shaun to check if he has received everything and he confirmed that everthing has been received and no additional documents are needed. On 30/11/2021 I tested positive with Covid-19 I had to go to Isolation. On the 02/12/2021 I got another email from Shaun with another document that needed to be completed by me of which I couldn't due to being on Isolation and what is annoying me the most is that I took the initiative to call and find out if everything is in order and I was told that all the documents are in order, nothing more is needed from my side. I told Shaun that I am not happy with all this as I'm unable to do my online business without this device, he had the guts to tell me that I should find an interim solution to run my Business. It's been 11 working days now without any solid feedback regarding my claim. I'm very disappointed with Miway I think I should just cancel the cover and go back to Dial Direct, I'm now worried about my vehicle because if it takes this long just to finalize a claim for a simple thing like a cellphone device it then means it takes the whole year to finalize a vehicle claim. I have been covered by Dial Direct and I haven't experience such, I always got an exceptional service from Dial Direct. I really regret the decision of switching my cover to Miway, it was the bad decision ever. I phoned again this morning to find out how long does it take for a cellphone claim to be finalized they again advised me that it takes 2 to 7 days. But It's the 11th day now. I wouldn't advise anyone to join Miway. Claim number C***