Bad service

As a current miway client I have just had a very bad experience. Firstly I sent 4 to 5 call me back request to get a quote with no response. Then finally I decided to phone them myself. What a waste of my time and airtime. Firstly the guy answers the phone laughing and then gives another giggle through the call. By the way the call was managed it did not seem like he knew what he was doing. And then to end it all off I get a ridiculous quote. Double what other have quoted. Can someone else please try and fix this?