Bad Service

I am very frustrated with MiWay right now, my Claim number is C***. I submitted my claim via the app on the 22 Jan. In the beginning I was dealing with Relebogile then my claim was handed to Solani Baloyi who seems to be forever out of office. To cut the story short the last time SOlani communicated with me was when she requested the renewed licence disk on the 05 Feb when she indicated that it was the only thing left to finalise my claim of which I did send her the copy on the 07 Feb. When I called in to find out the status she wasn't there, I spoke to someone called Pule who promised to update me the next day. I always had to call in inorder to find out the status. Yesterday I called in and Pule told me that Solani was still not at work I then asked him who was handling my claim, he didn't know he checked on the system and said that there was a "loss" but just could not make out what it was. he promised to call me yesterday by c.o.b of which he did NOT. Once again I had to call in today and no one helped, spoke to Relebogile who said Pule is still busy validating the claim and he would call me back. I don't have a rented car anymore because the rental have expired. can I please get some answers???