Bad Service

I registered a claim on 1 November '20 on the app. Thought it was pretty easy-to-use. But apparently my claim was incomplete. I only found that out after calling myself. Nhlanhla Nkosi was assigned to my claim (C***). I never heard from him except after 2 weeks. He doesn't even bother to answer emails. Finally the pannelbeaters let me know yesterday that my parts arrived. I phoned Claims Dep and spoke to Tsholofelo to arrange for my car hire. She promised to phone me back and never did. This morning I phoned and spoke to Shighle, she promised the samething nothing. I phoned again and the consultant said I can't get a car because they don't do it on Thursday and Friday. Now my car is at the pannelbeaters and I have to walk, because your consultant didn't organized the car yesterday. I've been with Miway for years and now getting really bad service