Bad service dishonest payouts

Worst customer service ever you never get back to your customers.first claim in 11 months that we are with you and you want to pay out less than 25% of the claim and try to hit us with a unreasonable high excess ...we have been told you will investigate it and get back to us last wednesday and still no reply we have phoned 9 times after that and get promised they will get back to us on the same day and it does not happen and everytime the accessor that need to contact us is unavailable....now our hard earned property is damaged and you want to pay out minimal after you get all your payments on time ....1st time we wanted to claim this also happened no response and delayed respons3 and we ended up paying for repairs ourselfs and now you try to disadvantage us and pay less after we had to pay for repairs you state we claimed so excess must be higher but the fault was with your service...can you contact us on ********** 975 susan kitchen..and ease someone that knows something not someone that was learned to say the same line over and over again