Bad service

Miway called me last year December 2019, and asked if they could quote me i said fine and they came in with a good offer when asked if my second car has a tracker in i said yes it has the company tracker in the person helping me said that's fine i just need to send the certificate to miway and we would have no problems. Great so i move everything over in January 2020 send my certificate for the tracker to them, but i don't hear anything from them. I called them on the 23 January and spoken to David asked him have they received my certificate and if everything is good to go. David then informs me that the tracker from my company will not do i need to get a tracker installed from 2 of their sources! I inform him i won't because my company needs their tracker installed. After having to deal with his attitude i inform him that i was assured that my tracker would be okay. I asked him surely there are recordings of this gentleman telling me that my tracker was okay. He said he would find the recordings and get back to me the following day that would be the 24th. Well here we are on the 27th with no call back my car not insured for theft or hijacking but I'm paying for it! I really am disappointed in Miway hopefully someone will see this and be able to help