Bad service

I am a client at MIWAY I have made a claim and its been approved however there ae certain things I need to confirm before taking the car in to the panel beaters. Every time I call or sent a chat have been constantly been referred to a guy called Kgomotso Mathope when I call him his number says he is unavailable and when I send emails he doesn't respond.

I want to ask about a courtesy car and that depends how long it will take my car to get fixed and I am being treated like I am done a favor whereas I am paying for this service.

Regards

Dikeledi Molebatsi