Bad service

I am writing to formally express my deep dissatisfaction with the service I received from MiWay Insurance. My recent experience with your company has been extremely disappointing and has left me feeling frustrated and disrespected. While MiWay was quick to sell me a policy, the support and service fell drastically short when it came time to file a claim. Instead of being treated with empathy and professionalism, I was made to feel like a suspect rather than a valued customer. The claims process was intrusive and unnecessarily aggressive — I was asked to account for my entire day leading up to the accident, including details such as where I was, who I was with, and even phone numbers of acquaintances. My wife was also questioned, and the entire process felt more like an interrogation than assistance in a time of stress. What’s even more concerning is the complete lack of concern for my personal well-being throughout the process. Your team seemed far more focused on finding reasons to reject my claim rather than helping me through a difficult time. It appeared that your assessors were under pressure and perhaps even afraid to support customers honestly, suggesting a toxic internal culture that prioritizes profit over people. After months of faithfully paying premiums, this experience has left me with a bitter taste in my mouth. I cannot in good conscience recommend MiWay to anyone, and I will be exploring alternative insurers that treat their clients with the respect and compassion they deserve. I hope you take this feedback seriously and consider improving the way you handle claims and communicate with your customers.