Bad service (Claims department)

In August 2022 I had car accident claim, I realized that the autobody appointed by Miway stole my parts that were not even part of claim, I reported the incidents and Miway advised me to give them a chance to replace ****** parts which I did and when they were done it was worse because they replaced them with old parts when I tell Miway they no longer respond to my emails or taking my calls to sort the mass that the autobody have done to my car.