Bad Service: Claim C710271

After an accident with my vehicle, I submitted my claim to Miway. They were very prompt to inform me that my claim is authorised and that I could take my vehicle to the panelbeater for repairs. After dropping my vehicle at the panelbeater the panelbeater contacted me to let me know that only half the damage to my vehicle had been approved. I contacted Miway on 17 March at 9:15 to query why they were not repairing all the damage. The woman on the line informed me that as it was two seperate incidents on the same day I should of put in 2 claims and not 1 claim for both incidents. This was the first time I had heard this as no one from Miway contacted me when the claim was lodged. When I asked her why no one had contacted me she was very rude and just kept repeating that I should have put in two claims. If no one contacted me how was I to know. This is all relayed to me after my vehicle is already at the panelbeater. Miway was very quick to up my premium when I put in a claim, but the service I have received is shocking. Half the damage of what they call the second claim has already been repaired but now they dont want to fix the rest without another claim been put in. I am shocked