Bad service

I have since made a claim on the 1st of July 2022. C***.

The panel beater assigned to fix my car had delays. I had to call the insurance to complain about this. I was told they would stop the process with the panel beater and I would receive the money and fix the car myself. ( the guy I spoke to on that day was very rude and cancelled the call before I was even done talking I remember this well)

Now the panel beater is refusing to pay. Apparently Miway sent cancellation late. I fixed my car with a panel beater of my choice with the insufficient funds I received I was inconvenienced

I have been calling both the insurer and Denver panel beaters tirelessly. They all keep saying they will call me back but they never do.

A little background. 1. Cancellation email was sent in August by Miway to the Panel beaters( there was no follow up done after that). No communication from both sides until I call. I sent an email to dispute and still there were delays in the payout process.

2. Parts arrived at the panel beater in October. After cancellation had been processed with the insurance.

I just called again today, case has been referred to a manager as they always refer it. Every time I call it’s the same answer.

I have once again written to their dispute department and to this day there is no communication whatsoever. I call them maybe 2-3 times a week, sometimes the agents are rude today one(Silindile) even dropped the call, they don’t even check the notes made on the claim when you call , every time you have to explain your problem from the beginning, I am frustrated and angry with the bad service. My time and my airtime wasted for nothing , that time I pay my monthly premiums without fail.