Bad Service! Car sitting in lot, I'm without car!!

My claim got approved on the 25th of November and my vehicle was removed from my dealership to their preferred partner (26th November), who has been for three weeks delaying on submitting a report. Miway has been promising for a resolve, but day in and day out I'm being passed back to the dealership who is more concerned about closing off for the holidays. Whilst I'm currently without mode of transport and am now forfeiting holiday plans and costs. Their call center agent even hung up on me today when I requested to speak to management. Thanks Miway for doing things your way....slowly.....painfully....costly and uncaring with no human touch or care for the trauma or loss of income due to the incompetence of your preferred partners!