Bad service

Please choose Miway at own risk. Its been a year and I still havent been refunded my access money. I was told the third-party clam is being handled by their lawyers, but the lawyers are dragging their feet and only seem to touch the file when I call to ask for an update. Miway does nothing to ensure the issue is being resolved. At this stage I am starting to think I should maybe forfeit my money since its been a year now. Mind you, the third party is 100% at fault so this should have been a smooth claim if all the parties did what they have to do.